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  3. Auto Works, Inc.—Mayfield’s Biggest Car Sales & Service CenterDear Customer,Yo

Auto Works, Inc.—Mayfield’s Biggest Car Sales & Service CenterDear Customer,Yo

游客2025-06-13  25
问题 Auto Works, Inc.—Mayfield’s Biggest Car Sales & Service Center
Dear Customer,
Your input is valuable to us. Please take the time to complete the enclosed survey, and we will give you a $25 gift certificate for our auto parts department. Our service is one of the reasons our customers keep coming back.
One of the following representatives will get back to you:
Yvonne Hartley—repairs         Jeff Baker—parts
Sam Olsten—used-car sales      Sue Nelson—new-car sales
A quality control representative may also contact you to confirm your participation in the survey. Thank you again, and have a pleasant day.
Sincerely,
All of us at Auto Works
Auto Works Customer Satisfaction Survey
Customer’s Name: Jun-ha Park______
I visited Auto Works for: buying a second-hand car______
Please rate the following service characteristics:
Promptness of service:     Excellent       Good       Fair(X)  Poor
Friendliness of staff:       Excellent(X)    Good       Fair     Poor
Product Selection:         Excellent(X)    Good       Fair     Poor
Staffs Product Knowledge:  Excellent       Good(X)    Fair     Poor
Overall Evaluation:        Excellent       Good(X)    Fair     Poor
Comments: / called Auto Works before visiting. The phone representative was
friendly, but I was put on hold for about 30 minutes.______
Thank you for your participation in this survey! [br] What is the purpose of the letter?
选项 A、To inform about a new sale
B、To request a customer’s comments
C、To give an update on a repair order
D、To notify about a car’s quality problems
答案 B
解析 公司致信的原因是有事情想要拜托客户。其目的是请顾客抽出时间填写随信所附的调查表(take the time to complete theenclosed survey)。(A)、(C)、(D)是没有提到的内容，因此正确答案是(B)。
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