Excelon Travel Services, Inc.

游客2025-06-18 25

问题                            Excelon Travel Services, Inc.
                              711 Market Street
                        San Francisco, California 94102
Dear Mr. Mirza:
Thank you for giving Excelon Travel Services the opportunity to arrange your family’s vacation travel plans. As an additional service to you, we have provided an overview of your travel and hotel arrangements (all times are local):
Date             Flight No.       Place/Time Depart             Place/Time Arrive
March 3          CM 045          San Francisco-8:40 A.M.       Honolulu-10:50 A.M.
March 10       CM 1226       Honolulu-1:00 P.M.          San Francisco-8:50 P.M.
Upon your arrival at Honolulu, your rental car will be waiting for you—just go to the Fritz Rentals service desk. As we discussed, room reservations have been made at the Mahalo Hotel; directions to the hotel will be available at the car rental desk.
We pride ourselves on over twenty years of providing the highest level of customer satisfaction and would very much appreciate your feedback on your experience with Excelon Travel Services. To help us continue to improve, please visit our Web site at www.excelonts.com and fill out our customer satisfaction survey.
Once again, thank you very much for your business.
                                                                           Sincerely,
                                                                        Janet S. Ono
                                                                        Janet S. Ono
                                                            Customer Service Associate
                                                               Excelon Travel Services [br] What does Ms. Ono ask Mr. Mirza to do?

选项 A、Call her when he gets to Honolulu
B、Send payment as soon as possible
C、Complete a survey
D、Give her his e-mail address

答案 C

解析第四段的最后提到please visit…survey。customer satisfaction survey意为“顾客满意度调查表”，故(C)项是正确答案。

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