• You will hear five short recordings. The speakers are presenting awards to com

Woman: This chain of clothing stores has been a household name in this country and abroad for a century. But some years ago, it lost market share and closed most of its overseas branches. Its goods declined in quality, and became dull and out of touch with modern taste. After a period in crisis, the company hired a new team of designers and re-launched its entire range. The upgrading in quality and style have put this store back on the fashion map.

Man: Some of us can remember the days when a visit to the supermarket was no fun. If you needed information, there was never an assistant in sight. And when you did find one, they knew less than you. Well, that time is long past, and the seminar I watched recently at our award- winning supermarket was a revelation. It endeavoured to keep sa[es assistants up-to-date with information about food technology, how to access product information on the store intranet, and so on. And that’s what gave this supermarket its edge.