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  3. In this part of the test, the examiner reads out a scenario and gives you some p

In this part of the test, the examiner reads out a scenario and gives you some p

游客2025-05-17  18
问题 In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that the examiner will ask you more questions related to the topic.
For two or three candidates
Scenario
I’m going to describe a situation.
A company is planning to introduce a general training programme for new staff. Talk together for about two minutes about the topics the company could include in the programme and decide which 3 you think are most important.
Here are some ideas to help you.
Prompt material
GENERAL TRAINING PROGRAMME
FOR NEW STAFF
Topics for training
Equipment
Computer skills
Company organisation
Company rules
Customer service
Product training
Health and safety
Foreign languages
选项
答案 A: What content do you think this training program should include?
B: I think the first should be company organization, because a general idea about the company will help the new comers to prepare for their new working environment.
A: Yes, definitely. And I think at the same time, company rules should be included. This part of training will prevent future mistakes of the new comers.
B: That’s right. I think except the general knowledge about the company, some specific skills should be trained, like the computer skills, language skills and also knowledge about equipment, product and so on.
A: I can’t agree more. Moreover, I think we should train new comers something about our insurance policy. This is also important.
B: Yeah, that’s true. Besides, they should also be trained to provide our customers the so-called "smile service", because you know, the customer is God.
A: Yes, right. I think this is basically everything here.
Examiner’s question
Which three essential training parts should be included in the program, do you think?
Key: company organization and rules, specific skills as well as customer service.
解析
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