首页
登录
职称英语
To: Customer Service TeamFrom: Eileen Nix, Customer Service ManagerSubject: Ne
To: Customer Service TeamFrom: Eileen Nix, Customer Service ManagerSubject: Ne
游客
2025-06-17
25
管理
问题
To: Customer Service Team
From: Eileen Nix, Customer Service Manager
Subject: New protocols
Following the launch last month of our atest round of software updates, which affected our entire suite of office productivity programs, we have seen a steep increase in customer complaints. Mostly, the public is having a difficult time understanding the changes we made to functionality, security, and the general appearance of the programs. In monitoring random instances of communication between customers and this department. I’ve encountered several recurring problems that need to be addressed.
The first thing you should always do when you receive a complaint over the phone or by email is to reassure the customer that the changes were made to facilitate their use of the programs. This helps put them at ease and leads to an overwhelming success rate in such interactions. Secondly, you must never leave the customer with the impression that the company is taking the blame in any way. This simply encourages them to take more drastic actions, such as demanding a refund or avoiding our products in the future.
The points above represent general guidelines that all customer service personnel should bear in mind. Additionally, I will be meeting with select individuals to discuss specific strategies that I feel have been racking in their handling of the recent influx of complaints. [br] What will happen next?
选项
A、All team members will attend training.
B、The company’s software will be updated.
C、The customers will receive apologies.
D、The manager will address issues case by case.
答案
D
解析
转载请注明原文地址:https://www.tihaiku.com/zcyy/4121858.html
相关试题推荐
TheBerringtonMedicalCenteroffersservicestolowincomeresidentsata_____
Peoplewhoworkinemergencyservicesmustbeready______atamoment’snotice.
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
Marinaisalwayskeentogetinformationfromcustomersabouttheperformanc
Customerscancontactacompanyrepresentativetodiscusstheirbill______byp
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
随机试题
TakingCareofHerselfAliciaOwensiseightyearsold.
某企业刚刚建立时,权益总额为80万元,现发生一笔以银行存款10万元偿还银行借款的
女,38岁,初次妊娠、孕16周出现口渴,24周糖筛查,血糖值为10.5mmol/
A.利多卡因 B.山莨菪碱 C.噻吗洛尔 D.去氧肾上腺素 E.乙酰唑胺
蜜炙麻黄时,药量与炼蜜的比例为A.4:1 B.5:1 C.2:1 D.1:
下列各项中,关于顺查法的说法中正确的有:A、审计质量高 B、工作量大,不利于提
共用题干 2012年6月3日,红光粮油公司与正东储运公司签订一份仓储保管合同。
在行动计划中要明确规定实现战略目标的行动方案,包括( )。A.时间安排 B.
航空运输的成本结构是()。 A.低可变成本和高固定成本 B.低可变成本和低固
库枢纽工程有大坝、溢洪道、引水洞和水电站组成。水库大坝为黏土心墙土石坝,最大坝
最新回复
(
0
)