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  3. Women’s Oasis[img]2015m10x/ct_etoeicrj_etoeicryd_0483_201510[/img]Suits and Ac

Women’s Oasis[img]2015m10x/ct_etoeicrj_etoeicryd_0483_201510[/img]Suits and Ac

游客2025-06-14  2
问题 Women’s Oasis

Suits and Accessaries and Boot Products
"Refresh Your Body Every Day"
January specials will include the following products.
New arrivals in Scarf and Stockings
Special 10% off
Women’s Suit and Boots
Special 15% off
Belts and Earrings
Special 20% off
Hats and Gloves
Special 25% off
* If you purchase any women’s suit, you can get a pair of gloves for free.
This offer is valid until January 25 and will not be combined with offers from other months.
From: equin@supermail.com
To: customerservice@oasis.com
Subject: Special offer
Date: January 24
To whom it may concern,
I’m writing to you, as a follow-up to three calls previously placed to your Customer Service Department. When I tried explaining the overcharge situation the first time I called on January 20, I was told that I would receive a follow-up call the next business day from a member of your Billing Department. After waiting 2 business days, I called again and asked to be transferred to the Billing Department as per the previous conversation, and was told that the issue wasn’t something that the Billing Department would handle.
As previously explained, there seems to be a discrepancy in my bill. I ordered two suits and a scarf from your January catalog. Everything was delivered on schedule. However I found that I only got 10 percent discount for my suits, and I believe I met the conditions of the special offer, and should have obtained gloves for free. However, the bill I received shows that I was charged for the gloves. I would appreciate it if you could please look into the special offer for my suits and gloves.
I understand that this is a busy month and this kind of hassle could happen. I have used your store for many years. I believe you will give quick attention to my request. Thank you.
Regards,
Elizabeth Ross [br] How much of additional discount should Ms. Ross receive for the suits she purchased?
选项 A、5 percent
B、10 percent
C、15 percent
D、20 percent
答案 A
解析 广告上写明折扣率是15％。但第二个邮件里罗斯的东西的折扣率是10％，增加了5％。
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