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The Kayak Resort Kohala Coast, HawaiiFe

游客2025-06-12  4
问题                     The Kayak Resort
                    Kohala Coast, Hawaii
February 24
Dear Ms. Scott,
We regret that you did not enjoy your island excursion yesterday. However, we must clarify that we did not intend to cut your trip short. Your tour guides decided to skip some islands to allow more time for your parasailing activity, which you requested yesterday morning. We sincerely apologize for not discussing the matter with you immediately upon your return.
We have been informed that you are demanding a refund because of your unsatisfactory experience. Unfortunately, we are unable to provide a refund. Our policy states that fees for water recreation and sports activities are nonrefundable. To compensate you, we will give you two meal vouchers for any of the restaurants on the premises, which you may use during your stay with us.
Thank you for your understanding. We hope you will enjoy the rest of your holiday at the Kayak Resort.
Respectfully yours,
Luke Dunstan
Manager
The Kayak Resort [br] Why was the letter written?
选项 A、To make changes in a plan
B、To schedule an island tour
C、To apologize for an incident
D、To introduce a new policy
答案 C
解析 本题是针对写信的目的进行提问的主旨题，因此应定位至原文前半部分的内容。原文首句提到“We regret that you did not enjoy your island excursion yesterday．”，即对于昨天没能尽情享受小岛之旅感到十分抱歉，接着又说“Your tour guides decided to skip some islands…”和“We sincerely apologize for not discussing the matter…”，即对导游未经商议就擅自跳过了一些岛屿表示诚挚的歉意，因此(C)To apologize for an incident为正确答案。
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