2. 职称英语
  3. What is the caller’s complaint? [originaltext] Good morning. I’m calling regar

What is the caller’s complaint? [originaltext] Good morning. I’m calling regar

游客2025-06-08  21
问题 What is the caller’s complaint?
Good morning. I’m calling regarding a problem with my order. I haven’t received it yet. My name is Gina Rotelli and my order number is SBB-934. I made a big order of office equipment, including one computer monitor, one box of disks, and three ink cartridges for my laser printer. I also ordered two packages of printer paper and, let me see, oh yes, a box of manila envelopes and fifty ball-point pens. I was promised delivery within two weeks of the date I placed the order, but it still hasn’t arrived. I placed it four weeks ago, on July 17th, to be exact. I paid for the items with my credit card, and the amount has been charged to my credit card bill. I don’t want to pay the bill until this has been cleared up, so please check on this and call me today. My number is 555-0703. Thank you.
选项 A、Her order arrived damaged.
B、She received something she didn’t order.
C、Her order hasn’t arrived yet.
D、She was charged too much for her order.
答案 C
解析    The speaker is calling to complain that her order still hasn’t arrived. Choices (A) and (B) are incorrect because she hasn’t received her order. Choice (D) is associated with the fact that she mentions the charge to her credit card, but she doesn’t say that the charge was too much.  
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