•You will hear another five recordings. •For each recording, decide what the sp

M: Well, a business Angel sounds like someone who is unselfish, but in fact it expects to make a good return on their money. We usually invest in start-ups and small businesses looking to expand. When the company does well we expect our capital back with a substantial return. These investments are different from bank loans in the way that I don’t charge interest, so I’m taking a risk with my money.But within five years I expect to get a good return on this investment——about fifty or sixty percent.Earlier this year I got back ten times the amount I’d invested in one company.

M：I’m a firm believer in the 80/20 rule. 80% of your sales come from 20% of your clients. The key is to put 80% of your effort into that 20% that are your best customers. Many companies ignore their clients while they beat the bushes for new customers. They have it backwards. You need to take care of the customers you have. They will re-buy and refer your company to their acquaintances and friends.