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  3. • You are the manager of an office supplies company. A colleague has received a

• You are the manager of an office supplies company. A colleague has received a

游客2025-05-23  33
问题 • You are the manager of an office supplies company. A colleague has received a letter complaining about an order for office furniture. She has left the letter for you to answer and has written some notes on it.
• Write a 120-140 word reply using the letter below and the handwritten notes.
• Do not include addresses.
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答案 Dear Mr. Chandler
Re: Order No B134620
      Thank you for your letter of 25 June. First of all, I would like to apologise for the unsatisfactory handling of your order.
      Deliveries have unfortunately been delayed by several weeks due to the truck drivers’ strike. However, this dispute has now been settled and 1 am pleased to inform you that we can replace your two damaged desks next week.
    As for the invoice, as an established customer you should indeed have received a 10% discount. I enclose the amended invoice and trust that you will accept a further 2 % discount for the inconvenience caused.
     I would like to assure you that future orders will be dealt with reliably and efficiently.
                                                                         Yours sincerely
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