2. 职称英语
  3. You are the Customer Service Manager in a telemobile company who has received a

You are the Customer Service Manager in a telemobile company who has received a

游客2025-05-14  27
问题 You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery.
Write a note to your secretary:
telling her about the claim.
mentioning the serial number of the order and date of delivery.
asking for relevant files and the duplicate invoice.
Write 30-40 words.
选项
答案 To: Ms Jones,
A customer complained that there is a delay in his order which should have arrived on 19 February. The serial number of the order is 241572355. Please send me the relevant files and the duplicate invoice.
Ding
解析 本文是对商务便条的考查，是客户服务经理写给秘书的便条，内容要求是告知秘书一个顾客的抱怨，交代发货的日期和发货单号，要求提供有关的文件和复印的发票。该便条是上级写给下级，语言尽量简洁，交代清楚信息即可。
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