A —Business hours J —Customer expectationsB —Customer exp

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问题 A —Business hours                   J  —Customer expectations
B —Customer experience                K —Customer feedback
C —Customer satisfaction survey       L —Brand experience
D —Customer retention                M—Service promise
E —Frequently asked questions (FAQ) N —Business rules
F —Service level agreement (SLA)    O —Call center
G —User error                         P —Customer loyalty
H —Big data                         Q —Quality assurance
I —First response time
Examples: (I) 首次响应时间          (B) 客户体验 [br] (       )客户维系    (       )呼叫中心

选项

答案 D，O

解析

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A —Business hours J —Customer expectationsB —Customer exp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

Youcanchooseeitherpersonalorbusinessaccount(depend)________onyourpurp

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

[originaltext]W:Welcome,Mr.Johnson.First,I’dliketoaskyouafewQue

Unlikedownturnspast,Europeannationshavekeptunemploymentfigureslowre

Whichofthefollowingcanbeusedtocomplete"You’dbetterdoitbyyourself,_

Notice:Thissoftwareisdesignedtohelptheuserdeveloptheabilitytoth

Worriedaboutprescriptiondrugs?Howtoweighyourrisk?When

关于血小板表面结构，描述不正确的是A.表面结构主要由细胞外衣和细胞膜组成 B.

为适应扩大对外开放和引进先进技术的需要，将()和产品增加为鼓励类条目。A:国内

某房地产经纪公司采用的是基于互联网技术的无店铺销售模式，2013年2月，与6

关于局部组织炎症后期应用热疗的目的，正确的是A.促进浅表炎症局限 B.促进炎性

A. B. C. D.

　　某房地产经纪公司采用的是基于互联网技术的无店铺销售模式，2013年2月，与6