A —Business hours J —Customer expectationsB —Customer exp

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问题 A —Business hours                   J  —Customer expectations
B —Customer experience                K —Customer feedback
C —Customer satisfaction survey       L —Brand experience
D —Customer retention                M—Service promise
E —Frequently asked questions (FAQ) N —Business rules
F —Service level agreement (SLA)    O —Call center
G —User error                         P —Customer loyalty
H —Big data                         Q —Quality assurance
I —First response time
Examples: (I) 首次响应时间          (B) 客户体验 [br] (       )客户维系    (       )呼叫中心

选项

答案 D，O

解析

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A —Business hours J —Customer expectationsB —Customer exp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

Youcanchooseeitherpersonalorbusinessaccount(depend)________onyourpurp

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

[audioFiles]2015m3s/audio_ezfj_ezflisteningd_20151_080[/audioFiles]

WhichofthefollowingstatementsonVehiclesforChangeisINCORRECT?[original

Thepurposeofwritingaletterofapplicationisto______.[br]Collegegradua

[originaltext]W:Oh,Iamsoangry.Mybiologyprofessorwouldnotevenletme

旅游的文化属性表现在哪几个方面？

抗震缝的设置是为了预防地基不均匀沉降对建筑物的不利影响而设计的。

盐炙可增强滋阴降火作用的药物是A.黄柏、巴戟天 B.知母、黄柏 C.小茴香、

共用题干 某公司十年来一直只生产电视机显像管，产品质量较高，经营状况良好。20

工程质量事故发生后，施工现场有关人员可直接向主管部门报告，报告内容中不包括的是（

某建筑企业在安全生产许可证有效期内，未发生死亡事故的，则安全生产许可证届满时（

共用题干某公司十年来一直只生产电视机显像管，产品质量较高，经营状况良好。20