[originaltext](W = Bank clerk M = Man)W: Excuse me, sir, is there a probl

(W = Bank clerk      M = Man)
W: Excuse me, sir, is there a problem?
M: WelI, yes, I don’t really understand it. When I put my card in, the machine ate it.
W: Ate it ? You mean it didn’ t give it back?
M: Yes, that’ s right. It kept it.
W: Did you press the withdrawal button and the amount you want?
M: Yes.
W: How about your secret code? Did you enter your number?
M: Well ... come to think of it, it did ask me three times to enter my code.
W: Are you sure you entered your correct number?
M: Hmm, I think se, but maybe I made a mistake.
W: I see. Well, you probably entered the wrong number. When a machine receives a wrong number three times it automatically keeps the card.
M: Oh, I didn’t know that. So how do I get another card?
W: That’ s no problem ... first you need to fin in a form so we can get you a new one. Could you come over to the counter?
M: Very sorry about that.
W: OK, please fill this in with your account number and today’s date. Then we can issue you a new card. You’ll get it in about a week.
M: OK, thanks very much, and I’ m sorry for the trouble.
W: Not at all, sir. And when you receive your new card, it’ s a good idea to memorize the number or make a note of it somewhere.
M: Right, I’ll do that.