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  3. 　　In 2011, many shoppers opted to avoid the frenetic crowds and do their holiday

　　In 2011, many shoppers opted to avoid the frenetic crowds and do their holiday

游客2023-11-25  53
问题 　　In 2011, many shoppers opted to avoid the frenetic crowds and do their holiday shopping from the comfort of their computer. Sales at online retailers gained by more than 15%, making it the biggest season ever. But people are also returning those purchases at record rates, up 8% from last year.
　　What went wrong? Is the lingering shadow of the global financial crisis making it harder to accept extravagant indulgences? Or do people shop more impulsively — and therefore make bad decisions — when online? Both arguments are plausible. However, there is a third factor: a question of touch. We can love the look but, in an online environment, we cannot feel the quality of a texture, the shape of the fit, the fall of a fold or the weight of an earring. And physically interacting with an object makes you more committed to your purchase.
　　When my most recent book Brandwashed was released, I teamed up with a local bookstore to conduct an experiment about the differences between the online and offline shopping. I carefully instructed a group of volunteers to promote my book in two different ways. The first was a fairly hands-off approach. Whenever a customer would inquire about my book, the volunteer would take them over to the shelf and point to it. Out of 20 such requests, six customers proceeded with the purchase.
　　The second option also involved going over to the shelf but, this time, removing the book and then subtly holding onto it for just an extra moment before placing it in the customer’s hands. Of the 20 people who were handed the book, 13 ended up buying it. Just physically passing the book showed a big difference in sales. Why? We feel something similar to a sense of ownership when we hold things in our hand. That’s why we establish or reestablish connection by greeting strangers and friends with a handshake. In this case, having to then let go of the book after holding it might generate a subtle sense of loss, and motivate us to make the purchase even more.
　　A recent study conducted by Bangor University together with the United Kingdom’s Royal Mail service also revealed the power of touch, in this case when it came to snail mail. A deeper and longer-lasting impression of a message was formed when delivered in a letter, as opposed to receiving the same message online. FMRIs (功能性磁共振成像) showed that, on touching the paper, the emotional centre of the brain was activated, thus forming a stronger bond. The study also indicated that once touch becomes part of the process, it could translate into a sense of possession. In other words, we simply feel more committed to possess and thus buy an item when we’ve first touched it. This sense of ownership is simply not part of the equation in the online shopping experience.
　　As the rituals of purchase in the lead-up to Christmas change, not only do we give less thought to the type of gifts we buy for our loved ones but, through our own digital wish lists, we increasingly control what they buy for us. The reality, however, is that no matter how convinced we all are that digital is the way to go, finding real satisfaction will probably take more than a few simple clicks. [br] Why does the author cite the study by Bangor University and the Royal Mail Service?
选项 A、To compare similar responses in different settings.
B、To provide further evidence for his own observation.
C、To offer a scientific account of the brain’s functions.
D、To describe emotional responses in online shopping.
答案 B
解析 全文的主题是讨论网上购物的欠缺之处，第三段和第四段中作者通过自己的实验研究得出结论。第五段中引用Bangor大学和皇家邮政局的研究结果是为了进一步论证自己结论的正确性，原文提到这一研究“同样显示了触摸的影响力”。A选项中强调不同环境中相似反应的对比，不能为文章主题“网上购物”服务，C选项强调大脑功能，D选项与文章信息不符，因为描述的是接到书面信函的情感反应。
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