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  3. Robbie’s Flowers442 Hyde LaneAnderton, Michigan 48169 Order No.: 11

Robbie’s Flowers442 Hyde LaneAnderton, Michigan 48169 Order No.: 11

游客2025-06-17  2
问题 Robbie’s Flowers
442 Hyde Lane
Anderton, Michigan 48169
    Order No.:        111902
    Date of order:      November 14
    Customer:         Helen Botham
    Delivery address:    11-16 Carter Plaza
                Carter Road
                Anderton, Michigan
    Contact No.:       231-708-7807
    Order Details:      10 dozen red roses       $220
                10 dozen white lilies    $380
                8 dozen tulips         $210
                20 dozen daisies        $210
                Arrangement fee        $460
                Delivery fee          $65
                Value-added tax        $152.50
                                $1677.50
    Please note that, unless a specific request is made, all deliveries occur the day after the initial order is made. If you require a rush service, and you have not already indicated this preference while placing your order online or over the phone, please contact Robbie’s Flowers immediately at 231-809-8772. For all other inquiries, email robbies@velomail.com.
    From: helen.botham@sunnyevents.com
    To: robbies@velomail.com
    Subject: Invoice
    Hello,
    I placed an online order through the Robbie’s Flowers website early this morning. I received the delivery just a few moments ago. I am always impressed at your speedy service. I know I can rely on Robbie’s Flowers for last-minute jobs, which is great.
    However, there was a problem with this particular delivery. You have charged me for an arrangement fee, but all of the flowers came unarranged. This could potentially have been a big problem for me, as I am currently preparing for a big corporate function this evening. Luckily, though, I have a large team of workers here who are able to take care of this task.
    I hope that I will be compensated for the cost of arranging the flowers. I also expect that you will investigate this situation to find out why the error occurred. Unless you can reassure me of the quality of your service, I will hesitate to use your services in the future.
    Regards,
    Helen Botham [br] What does Ms. Botham request?
选项 A、A store credit
B、A partial refund
C、A sincere apology
D、A free delivery
答案 B
解析
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