2. 职称英语
  3. To: All employees,From: Martin Cox, Vice PresidentRe: Customer ServicesDear e

To: All employees,From: Martin Cox, Vice PresidentRe: Customer ServicesDear e

游客2025-06-13  2
问题 To: All employees,
From: Martin Cox, Vice President
Re: Customer Services
Dear employees,
As you may know, there have been several incidences caused by misdirected customer complaints. Due to the importance we place on our customers, we have______our customer complaint procedures.
You will continue to complete your weekly complaint forms.______, any complaints from a large number of customers will immediately be______to the shift supervisor.
We will also be installing new software to track customer service calls. You can see Peter Jenkins in the computer lab if you experience any problems with the software. Thank you.
Martin Cox
Vice President [br]
选项 A、forwarding
B、forward
C、forwarded
D、forwards
答案 C
解析 语法：被动语态1．forward A to B意为“把A转达给B／送给B”，但宾语any complaints提到主语位置，应使用被动语态be forwarded to，(C)为正确选项。2．forward常在考题中出现的固定搭配还包括lookforward to一ing以及be folded forward(向前折叠)等。
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