2. 职称英语
  3. To: All employees,From: Martin Cox, Vice PresidentRe: Customer ServicesDear e

To: All employees,From: Martin Cox, Vice PresidentRe: Customer ServicesDear e

游客2025-06-13  16
问题 To: All employees,
From: Martin Cox, Vice President
Re: Customer Services
Dear employees,
As you may know, there have been several incidences caused by misdirected customer complaints. Due to the importance we place on our customers, we have______our customer complaint procedures.
You will continue to complete your weekly complaint forms.______, any complaints from a large number of customers will immediately be______to the shift supervisor.
We will also be installing new software to track customer service calls. You can see Peter Jenkins in the computer lab if you experience any problems with the software. Thank you.
Martin Cox
Vice President [br]
选项 A、Otherwise
B、However
C、For instance
D、Even though
答案 B
解析 语法：连接副词1．空格后出现逗号，因此连词D选项排除。2．前面文章中提到虽然要继续填写每周投诉表，即保留现有一部分工作，但新的制度是在当天向值班的监督员汇报。连接副词However符合该语意，因此(B)为正确选项。
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