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  3. To: Tina Ladd(tina@ml.xec)From: Mark Simpson(mark@ml.net)Subject: Phone system

To: Tina Ladd(tina@ml.xec)From: Mark Simpson(mark@ml.net)Subject: Phone system

游客2025-06-13  14
问题 To: Tina Ladd(tina@ml.xec)
From: Mark Simpson(mark@ml.net)
Subject: Phone system
Hi, Tina. I got your e-mail concerning the new phone system. You said that you couldn’t hold clear conversations while using it, but I couldn’t quite understand the nature of the problem. Is it your headset or headset connection?
Do you hear buzzing sounds or other interference? Are there problems with the voicemail? Let me know so that I can make a service request to the technician.
Fortunately, the phone companies gave us a few extra telephone sets, so I can have a replacement phone installed for you while yours is being looked at. Just let me know what color you prefer. Currently we have the phones in black, brown, and gray. White is no longer available. Also, let me know if your installation request is urgent. Thanks!
Have a great day,
Mark
To: Mark Simpson(mark@ml.net)
From: Tina Ladd(tina@ml.xec)
Subject: Phone
Hi, Mark. Thank you for your quick response. Here are the details of my phone problem. Whenever I make a call, the person at the other end says that my voice isn’t coming through loudly enough, and I end up shouting. However, when I receive incoming calls, I can hear the caller perfectly. Also, callers who have been transferred to my line say that they had no problems hearing our recorded message playing while they were on hold. Maybe it’s a malfunction with the transmission system. I don’t know.
Anyway, it would be great if I could borrow one of those extra phone sets. As for color, I don’t really like black or brown, but any other color is fine. I may need another headset just in case, as I never use the speakerphone feature when I’m on conference calls. There is no rush, though. Starting Tuesday, I will be on vacation for two weeks.
Thanks again,
Tina [br] What problem is Ms. Ladd currently experiencing with her phone?
选项 A、She cannot retrieve her voicemails.
B、The outgoing volume is too low.
C、The call-waiting feature is broken.
D、She cannot transfer any calls.
答案 B
解析 文中提到打电话的时候对方听不清我的声音(Whenever I make a call，the personat the other end says that my voice isn’tcoming through loudly enough)，所以是通话功能出现了故障。正确答案是(B)“传送音量过低”。outgoing指的是“外出的”，而在这里是“往外去的”意思。
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