Why is the woman calling? [originaltext]W: Hi, I’m calling about the theater tic

W: Hi, I’m calling about the theater tickets I ordered online last Wednesday. They were part of the "Big Discount" promotion. The tickets were supposed be delivered by Friday, but they haven’t arrived yet. My last name is Porter, and my order number is 4303.
M: Oh, yes, Ms. Porter. They were sent out on Thursday, so you should receive them in the mail this afternoon.
W: OK. But I’m a little worried because they’re for the play’s Tuesday opening night performance.
M: Well, your seats are already booked electronically. So, just in the event that your tickets don’t arrive today, I’ll be happy to print out an extra set of paper tickets for you to pick up at the box office on Tuesday.