2. 职称英语
  3. What is the talk mainly about? [br] [originaltext]Thanks for coming to this bri

What is the talk mainly about? [br] [originaltext]Thanks for coming to this bri

游客2025-06-05  3
问题 What is the talk mainly about? [br]  
Thanks for coming to this brief training session. Today, I’ll be discussing the most effective way of dealing with clients. First of all, try to determine their needs by listening carefully to their specifications. Also, keep your explanations simple and avoid using technical terms when discussing a product or service. Lastly, be sure to make your clients feel comfortable and at ease. You can do this by using a welcoming tone of voice and smiling. By following these tips, you should foe able to create strong relationships with customers.
选项 A、Using friendly facial expressions
B、Offering them advice
C、Meeting in private
D、Talking to them over the phone
答案 A
解析 题目是在询问什么会使顾客感觉舒服，应该仔细听与题目的中心语customers…feel comfortable相关的部分。发言人说，“…be sure to make your clients feel comfortable and at ease．You can do this by using a welcoming tone of voice and smiling．”，即应该让顾客感到舒服自在，接着又说可以通过热情的语调和微笑来达到这一目的。所以正确选项是(A)Using friendly facial expression。
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