2. 职称英语
  3. Who most likely is the woman? [br] [originaltext]M: Customer service, this is R

Who most likely is the woman? [br] [originaltext]M: Customer service, this is R

游客2025-06-04  17
问题 Who most likely is the woman? [br]  
M: Customer service, this is Rick speaking. What can I do for you today?
W: Hi, Rick. This is Becky Matthews. I bought a television at your shop last week. Today, my credit card statement came, and I saw that I had been charged twice for the same purchase. | would like to have the extra charge removed from my bill.
M: I apologize for the error. We’ve been having some trouble with our computer system. You’re actually the third person to call with the same issue. We’ll be happy to refund your money. If you give me your receipt number, we can get the process started right away.
选项 A、It will include a refund.
B、It has not yet been received.
C、It contains the incorrect information.
D、It has already been adjusted.
答案 C
解析 题目是在询问女士提到的与明细单有关的信息，因此应仔细听女士的话中与题目的中心语bill相关的内容。女士说“…my credit card statement came，and I saw that I had been charged twice for the same purchase．”，即收到了信用卡明细单，发现同样的商品却收了两次费用，由此可以判断明细单中包含了错误信息。因此正确答案是(C)It contains the incorrect information．。
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