2. 职称英语
  3. What is the man’s problem? [br] [originaltext]M: Hello. This Is Will Sanders. I

What is the man’s problem? [br] [originaltext]M: Hello. This Is Will Sanders. I

游客2025-06-04  8
问题 What is the man’s problem? [br]  
M: Hello. This Is Will Sanders. I purchased some custom office furniture from your company about a month ago. The desks have arrived and are great, but I still haven’t received the chairs. We open for business soon, so I was wondering when they will be here.
W: Let me check our records, Mr. Sanders. lt appears that the chairs have already been sent. They should have arrived by now. I’ll contact our freight department and check on the delivery status. If you leave me your telephone number, I can call you back and let you know what I find out.
M: Sure. It’s 555-3895, extension 220. I’ll be here until 4 o’clock.
W: Thanks. To make up for any inconvenience, we will waive your shipping fee. I’ll send you an adjusted invoice right away.
选项 A、Send a complete refund
B、Go to the shipping office
C、Deliver some other items
D、Reduce a billing amount
答案 D
解析 题目是在询问女士说自己将要做的事情，应仔细听女士的话中与题目的中心语will do相关的内容。女士说，“…we will waive your shipping fee．I’ll send you an adjusted invoice…”，即不会收取运费，并将寄出调整后的发票。因此正确答案是(D)Reduce a billing amount。
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