What is the conversation mainly about? [originaltext]M: Good morning, Ms. Po0tte

M: Good morning, Ms. Po0tter. I’m sorry to inform you that your shipment has been delayed in transit.
W: Really? I was expecting to receive it within the two weeks that was confirmed in our agreement.
M: Well, there’s a storm over the Pacific Ocean, so our cargo ship will not be able to sail until next week. However, we should be able to deliver it to you by the first week of next month. Sorry again for the inconvenience.
W: Luckily, I have transport Insurance. Could you please provide me a notice in writing? I’ll need it when I negotiate with my insurance company about receiving some compensation for the delay.