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  3. Your hotel has planned two training courses: Etiquette Training and Techniqu

Your hotel has planned two training courses: Etiquette Training and Techniqu

游客2025-05-31  24
问题     Your hotel has planned two training courses: Etiquette Training and Technique Training. You have been asked by the Human Resources Manager to write a proposal, recommending the course you think would be most useful for the staff.
    Write a proposal to the Manager:
    saying which course you have chosen
    explaining why you feel it would be the most useful and the other is not so suitable
    giving your specific recommendations for this training
    showing the benefits of the training.
选项
答案 To: Lucas Wang, The HR manager
From: Monica Xue, the assistant
Date: August 14. 2009
Subject: Proposal for training courses
    I here submit the following proposal to inform you of my suggestion for the training course.
    As we know, our company is of service trade and etiquette is the most important thing. Therefore, I strongly recommend that Etiquette Training, which aims to improve the services of the staff, should be our first choice in choosing a training course. The reasons why I consider Etiquette Training a better choice over Technique Training can be concluded as the following: First, as is listed above, service standard shapes the destiny of our hotel. Second, some newcomers are not familiar about the etiquette and can’t do their jobs perfectly, which has affected the degree of satisfaction of our customers. Third, technique training courses are offered by department leaders once a month, so there is no need for a technique training throughout the whole company.
    As a result, I recommend that all the staff of the company get the etiquette course every Saturday afternoon from this week till the end of this month. And a test should be given at the end of the training to make sure that everyone has benefited from the course.
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