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  3. Your company bought 1,000 boxes of pens from a company on 17th October. During C

Your company bought 1,000 boxes of pens from a company on 17th October. During C

游客2025-05-31  2
问题 Your company bought 1,000 boxes of pens from a company on 17th October. During Commodity Inspection, you found some of them leaked and wrote with missing ink. Write a complaint letter to the company:
- explaining why you are writing
- informing them of the problem
- explaining the effect it has on your business
- asking for an explanation and suggesting your proposals to solve the problem.
Write 200-250 words.
选项
答案 Mr. Stevens,
I am writing to you in connection with the 1,000 boxes of pens we bought from your company on 17th Oct. Unfortunately, we found that some of them leaked and wrote with missing ink during Commodity Inspection.
During the inspection process the next day, we spot-checked 150 boxes, each selecting one pen to give it a trial, and the findings are very surprising. Inconceivably, 60% of the pens we checked are either leaking or writing with missing ink.
We phoned your company the minute we found the problem, but your company didn’t give us a very satisfying reply, nor did you offer to replace them with good-quality ones right then. That affected us badly as we had received some orders from our customers and charged deposit on some of them. If we can’t send them the prescribed goods in time, we will suffer great loss as well as harm to our credit.
Therefore, I hope you can replace the pens with good ones in five days. Since we have had a long cooperation with each other for about five years, and your company has always been very strict with the quality of your products, I believe that you can give a satisfactory explanation and take appropriate measures to solve the problem.
Thank you for your prompt attention to the letter. I’m looking for your early reply.
                                                                Sincerely yours,
                                                                Tom Chan
解析     题目要求写一封投诉信。根据题目要求可知这是一封投诉产品质量不合格的投诉信，要求首先说明写信的目的。然后说明发现的问题，接着解释对自己生意的影响，最后要求对方作出说明，并建议解决方案。写作时应注意用词及语气，同时关注语言的连贯顺畅及语法和拼写等细节问题。
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