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  3. You have recently had a number of problems with a local company which supplie

You have recently had a number of problems with a local company which supplie

游客2025-05-31  31
问题    You have recently had a number of problems with a local company which supplies you with goods for your workplace. You have been asked to write a letter of complaint to the supplier about the situation.
   Write your letter to the supplier:
   referring to the goods your company regularly buys from them
   describing the various problems you have had
   explaining how the situation might be dealt with
   stating what will happen if the situation does not improve.
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答案 Dear Sirs,
I am writing with reference to Order 50/52/01 which I received from you yesterday. Unfortunately, I must complain about the quality of the goods and delay in delivery.
My company has been purchasing the stationery you offer for few years now. So far, we have not encountered any serious problems. But this time I have no choice, but to inform you about the situation.
The pencils you delivered were broken and pens were of different kind than we ordered. Moreover, the boxes were marked incorrectly. The consignment arrived two days after agreed date, which caused us inconvenience, because we had promissed our customers early delivery.
Last month we ignored the fact that the exercise books you had delivered were of different colours that expected. But this time we are going to send you all the goods back. They should be replaced and delivered to us as soon as possible. What is more, we must ask you for a 15% discount.
Unless the problem is solved quickly, we will have to undertake legal steps, as this kind of situation is unacceptable.
Please treat the matter as urgent.
We are looking -forward to your prompt reply.
Yours faithfully,
Purchasing Director.
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