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  3. How to approach Reading Test Part Six• This part of the Reading Test tests your

How to approach Reading Test Part Six• This part of the Reading Test tests your

游客2025-05-30  0
问题 How to approach Reading Test Part Six
• This part of the Reading Test tests your ability to identify additional or unnecessary words in a text.
• Most lines contain one extra word that makes the sentence incorrect.
• Read the whole text quickly to find out what it is about. As you read, try to identify the words that are incorrect.
• Then read the text again, and write down the extra words. Remember there will be only one extra word in a line, and some lines are correct.
•   Read the text below about customer service.
•   In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
•   For each numbered line 41 - 52, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet.
                            CUSTOMER SERVICE
     Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than resulting a reactive strategy, Excellent
44. service wins and keeps up customers. Service means extras - in terms
45. of product, care and information -customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. ’F’s of service still apply. It has yet to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival. [br]
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