•You will hear another five recordings.•For each recording, decide what the spe

F: I guess the main weakness is with the image of stone of the products. I complained about this last year. With our present strategy, we could find ourselves having problems in the future. We need to turn the situation around, work the market to our advantage. What I’d suggest is a complete review of the way we’re approaching the market. I think we should get everyone together and explore all the possibilities.

F: I just thought I ought to let you know, that following the discussion we had last week about staffing levels, I took your recommendation to the Board. You’ve probably heard already that we agreed that we do need to create a new Area Manager’s position. I just wanted to let you know officially that it had been authorised. So now we can contact the recruitment agency and ask them to start looking around. They might have somebody on their books already.