• You will hear five people talking about different documents.• For each piece

F: Oh, dear, this is out-of-date. It expired over 6 months ago. And you don’t really look at anything like this anymore. You’ll have to apply for a new one before your next trip abroad and you’ll have to have another photograph taken.

M: Yes, sir, if you could just fill this in for me. Just the name, address and phone number, and whether you want a full membership or just an associate membership. I can probably fill in the rest of the details for you and then I’ll pass it on to our membership department.