• Look at the notes below.• You will hear a woman telephoning about a recent re

M Hello.
F Fred. Hi, I thought I should let you know about the consultant’s report. It won’t be printed up until next week, but I can tell you the main points.
M Oh good, yes. Fire away.
F Well, it’s a mixed bag, really. Bringing in outside trainers remains a possibility, but in the meantime the series of in-house training sessions is described as working well and producing good results.
M That’s good to hear
F And also on the plus side he said that starting up the suggestion scheme was useful, and went on to endorse the proposal for the intranet, so we seem to be getting some things right.
M What a relief
F However ...
M Oh dears
F He is worried about staffing issues, and criticises our present recruitment, which he says needs to be better directed. He doesn’t think we’re attracting the right people.
M We’ll need to work on that.
F Anyway. we’ll discuss all the findings next week. The MD’s asked the development group to get together for that.
M I’ll see you then.