• You will hear three telephone conversations or messages.• Write one or two wo

Man: Parkinson Machine Tools. Can I help you?
Woman: This is Mary Parsons of Murdoch Limited. Can I speak to Sandy Ellis?
Man: Which department, please?
Woman: I’m not sure. Perhaps Assembly.
Man: No... erm ... here he is, Machine Services Section... I’m sorry, he’s on voice mail. Would you like to call back later?
Woman: I usually deal with him, but can I leave a message with you?
Man: Certainly.
Woman: Your company has installed computerised cutting tools and packing machines in our despatch department. The last one, a packing machine, was installed in July, and it’s recently developed a fault.
Man: Mmm.
Woman: The measurements and materials for the boxes are all right, but there’s some sort of problem with the box assembly mechanism. The boxes are weak, and goods get damaged.
Man: Right, I’ll leave a message for Sandy, and I’ll ask the Customer Services Manager if he has time to call in and look at the situation before he goes home this evening. We’ll get an engineer out to you first thing tomorrow morning.
Woman: Thanks, bye.