Look at the notes below.You will hear a telephone conversation.

Part One. Questions 1 to 12.
You will hear three telephone conversations or messages.
Write one or two -words or a number in the numbered spaces on the notes or forms below.
After you have listened once , replay each recording.
[pause]
Conversation One. Questions 1 to 4.
Look at the notes below.
You will hear a telephone conversation.
You have fifteen seconds to read through the notes.
[pause]
Now listen , and fill in the spaces.
[pause]
Man: Hello, Instant Repair Company. This is Tom speaking.
Woman: It’s Cathy Brown. Can I speak to Alice Smith?
Man: Oh, I’m sorry. She is out. Can I take a message?
Woman: Thank you. I want to know whether my car has been repaired. You know I sent it in last Friday. It’s already Tuesday.
Man: Oh, sorry, I don’t know.
Woman: Alice told me to phone about it. Could you please ask her to call me back before 7 p. m. today?
Man: Sure.
Woman: Thanks. Bye.
Man: Bye.
[pause]
Now listen to the recording again.
[pause]