2. 职称英语
  3. Look at the note below. You will hear a man calling to complain. Messag

Look at the note below. You will hear a man calling to complain. Messag

游客2025-05-24  3
问题    Look at the note below.
   You will hear a man calling to complain.
   Message
   Receiver: Shanghai  (9)______  center
   Faulty Items: Nokia cell phone
   Reason for complaints: Nothing can be seen from  (10) ______ of the cell phone.
   Suggestions: The screen needs  (11)______  due to the increasing dust. The estimate will be free, but cleaning should be charged since the cell phone has been  (12)______  .
A: Nokia Shanghai after-sale service center. What can we do for you?
B: Hello. I am afraid there is something wrong with my cell phone.
A: I see. We offer a variety of maintenance services to increase performance and lifespan of your Nokia products. Can you describe the failure briefly?
B: I cannot see anything from the screen.
A: Sounds not that serious. In most cases your screen need a professional cleaning, due to the increasing dust.
B: I am afraid my cell phone is out of warranty.
A: In case it is out of warranty and you wish for it to be repaired, please come to us for a free cost estimate. But professional cleaning should be charged.
B: OK. Thank you. I will come to you tomorrow.
A: You are welcome. Bye.
选项
答案 after-sale service
解析
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