2. 职称英语
  3. •In most lines of the following text, there is one unnecessary word. It is eithe

•In most lines of the following text, there is one unnecessary word. It is eithe

游客2025-05-20  27
问题 •In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.
•For each numbered line 34-45, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet.
                                Milair—Letter of Apology
Dear Customer
   Over the last two years Milair has been experienced unprecedented growth. Whilst we are
delighted at the increasing popularity of our products, this success has brought with
34  it some problems. Even though with over 450 trained customer service staff, our telephone
35  answering standards have fallen on a number of occasions, particularly during July and
36  August. The vast majority of our customers have continued so to receive a good quality of
37  service, but some have experienced by a service well short of their, and our, expectations.
38  As a result, we are speeding up our recruitment programmed to have the
39  more people available
40  to take your calls. We are also making much greater use of automated telephone technology.
41  As Managing Director of Milair, I want to take this opportunity to contact these of you
42  who have been affected and for assure you that my colleagues and I are dedicated to
43  delivering the highest possible standard of a service. I am confident that the steps we are
44  taking in will help us to de this, and apologize for any inconvenience caused.
45  Your sincerely [br]
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答案 THE
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