2. 职称英语
  3. The customer can’t have a refund because [br] [originaltext]M: Excuse me! I’d l

The customer can’t have a refund because [br] [originaltext]M: Excuse me! I’d l

游客2025-05-15  21
问题 The customer can’t have a refund because [br]  
M: Excuse me! I’d like to return this sweater for a refund. The first time I washed it, it shrank at least two sizes.
F: Oh, that’s a clearance item. But don’t worry. It’s also refundable within 7 days after purchase. Do you have the receipt?
M: Here it is.
F: Sorry, I am afraid I cannot refund this, because you bought it 8 days ago.
M: Oh, I didn’t realize that.
M: Unfortunately, we’re having a number of complaints from our clients in Europe. They aren’t pleased with the goods we are sending them.
F: Well, shall we invite the clients to meet with us?
M: It’ll show them our concern, but I doubt if it can help ultimately.
F: Why don’t we change suppliers?
M: That’s an excellent idea. I will try to find and contact new suppliers immediately.
选项 A、Meet the clients.
B、Change suppliers.
C、Find new clients.
答案 B
解析 他们将如何解决这个问题?根据对话内容，谈话人所面临的问题是欧洲的客户对货品不满意。要如何解决这个问题呢?对话中的女士先提议请客户来见面(invite the clients to meet with us)，但是男士回答说这样只能表明他们对这个问题的关注(show them our concern)，但是很怀疑能不能最终有所帮助(doubt if it can help ultimately)。接着女士又提议换新的供货商(change suppliers)，男士立即表示同意，并要立即寻找、联系新的供货商。因此正确的答案是B，换供货商。
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