2. 职称英语
  3. In an attempt to improve the overall performance of clerical workers, many c

In an attempt to improve the overall performance of clerical workers, many c

游客2025-04-06  30
问题     In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems(CPMCS)that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance accuracy, and indications of customer satisfaction.
    It is possible that productivity may be a "hygiene factor"; that is, if it is too low, it will hurt the overall rating. But the evidence suggests that beyond the point at which productivity becomes "good enough, " higher productivity per se is unlikely to improve a rating. [br] The primary purpose of the passage is to______.
选项 A、explain the need for the introduction of an innovative strategy
B、discuss a study of the use of a particular method
C、recommend a course of action
D、resolve a difference of opinion
答案 B
解析 短文的主要目的是探讨运用一种特殊的方法。文章首段介绍一种记录工人们活动的方法，即CPMPS(强调电脑化业绩监控系统)，第二段指出这项研究的结果。
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