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  3. Sales in a department store have been decreasing for several months. As an assis

Sales in a department store have been decreasing for several months. As an assis

游客2024-08-18  30
问题 Sales in a department store have been decreasing for several months. As an assistant to the Customer service director, you are sent to find out what was going on.
Write a memo of no fewer than 80 words to the Personnel Director and Training Manager;
reminding them of the problem
explaining your findings—staff not interested in helping customers and unhappy in their jobs
suggesting that you meet to talk about possible solutions You should write the memo on the Answer Sheet.
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答案 To: the Personnel Director and the Training Manager
From: assistant to the Customer Service Director
Date: 23 June 2009
Subject: decreasing sales
    As requested by the Customer Service Director, I have done a survey concerning our decreasing sales. The survey shows that our staff are not interested in helping customers and they are unhappy in their jobs. Therefore, our sales have been decreasing for several months.
    I think we should give bonuses to the best seller every month to improve our staff s enthusiasm. What’s more, we should have some special offer every day to attract more customers.
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