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Better your English and customer service skills in a better career

游客2024-06-25  55
问题             Better your English and customer service skills in a better career
    Join our fast expanding team and you will be involved in customer service activities for our customers at our Data Processing Center. It’s a career opportunity where you can use and develop your language skills, your customer service skills and supervisory(监管)skills. Right now we are looking for:
Section Head, Correspondence
    In this supervisory role, you will lead a small team to prepare written replies for customer enquiries and instructions according to our company policies and guidelines. You will identify customers’ needs to ensure high service standards.
    You should hold a degree, preferable in English, with supervisory experience in the service-related field, ideally involved in customer correspondence. As a team leader and decision maker, you must possess excellent interpersonal and communication skills and be proficient in written and spoken English and Chinese.
    In return, you will be offered an attractive salary and other benefits. If you are interested, please apply by sending your detailed resume, quoting(引用)reference number SHC/G003 with expected salary by e-mail to: careers51@hsbc.com.hk.
    Applicants who are not contacted within four weeks may consider their application unsuccessful. [br] What are the responsibilities of the job? To prepare written replies for customer questions and find out______
选项
答案 customers’ needs
解析
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