[originaltext]M: What did you do in the office today?W:(11)I had a really busy

M: What did you do in the office today?
W:(11)I had a really busy day. I had to work a little overtime. In the morning one of the key accounts called to place a large order. I had to check some things with my colleagues before confirming the order.
M:What kind of things did you need to check?
W:(9)The most important thing was to check that we had the goods in stock. If the goods are in stock, we can deliver them immediately. The price needs to be confirmed too. This KA got a special offer.
M: I see. Did anything else happen?
W: I received a lot of e-mails from potential clients that I had to answer.(10)Each time, I had to check files to see what we had agreed at earlier meetings. Each client has different conditions and requirements.
M: It must be difficult to remember the details for each individual client.
W: Yes.(10)That’s why we have everything on computer files. We don’t use much paper at our office. After lunch, I had to deal with a complaint from a client.
M: I hate dealing with complaints. Was it a legitimate complaint?
W: Yes, it was. I managed to sort out the problem, but I was tied up with the matter for over an hour.
M: You certainly had a busy day.
W: That’s not all! I also had to finish writing a sales report for my boss. In the end, I finished everything. I wonder what will be waiting for me tomorrow morning.
9. Which was one of the things the woman need to check for her key account?
10. What can we learn about the woman’s potential clients?
11. How does the woman feel about this day?