2. 职称英语
  3. For this part, you are allowed 30 minutes to write a complaint letter. You s

For this part, you are allowed 30 minutes to write a complaint letter. You s

游客2024-04-12  27
问题     For this part, you are allowed 30 minutes to write a complaint letter. You should write at least 150 words but no more than 200 words following the outline given below.
    你送电脑去维修时，维修店的工作人员服务态度很差，给该店的有关负责人写一封投诉信，信中包含以下内容：
    1．讲述事情的经过
    2．希望该店在服务质量方面做出改进
选项
答案     To whom it may concern,
    I’m writing this letter to complain about the service I got when I had my laptop repaired in your shop yesterday.
    Yesterday morning, I took my laptop to your shop for computer maintenance. One of your shop assistants, whose employee number is 10, turned a deaf ear to my requirement and disassembled my laptop rudely. What’s worse, the price he charged me for the maintenance is twice higher than normal, which was quite unacceptable and annoying. Finally, he didn’t even give me the receipt until I insisted for it.
    Frankly speaking, I’m so disappointed with the service that I’m considering whether to step into your shop again. I’d like to suggest that you look into this unsatisfactory issue and take steps to prevent similar events in the future. I hope that you will consider my suggestion and improve your service for the sake of the further development of your shop.
                                                                Yours sincerely,
                                                                    Li Ming
解析     本文要求写一封投诉信。文章内容安排如下：
第一段表明写信目的。
第二段描述事情经过。
第三段表明失望态度，提出改进建议。
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