首页
登录
职称英语
[originaltext]M: Who do you think will make better service people?W: Should be
[originaltext]M: Who do you think will make better service people?W: Should be
游客
2024-03-01
6
管理
问题
M: Who do you think will make better service people?
W: Should be those people who appear friendly in a job interview.
M: Not necessarily, just as it’s false to think that talkative people make better sales representatives than quieter, more thoughtful people.
W: But being friendly is very important to being a better service man.
M: You know in an employment interview, many people can be whomever they think you want for the job. Even if you’ve hired many, many people, you can be fooled. A true service personality is not something you can directly observe or quickly detect.
W: Then, who should be the people that you will hire?
M: Not all customer service jobs are the same. Someone at a discount store may share some characteristics with a man in a special service unit of a firm that constructs nuclear power plants. But people in both jobs will likely have distinct characteristics that make them ideally suited for one or the other position.
W: Then what kind of personality will be suited to a particular job?
M: Well, first you need to understand what the job truly requires.
W: How do you do that?
M: You analyze the job. Determine the fundamental skills it takes to perform it well.
W: What are some of these skills?
M: Such skills include: analytic, creative, computational, interpersonal, project management, conflict resolution, negotiating, and time management.
W: You mean that I can find some skills’?
M: Yes. If you assign yourself the task, you can probably identify many of the true skills that lie within a particular job.
W: What is the advantage of it?
M: When you match a job’s skill characteristics to a person, you vastly increase the chances for a successful hire.
选项
A、Analytic.
B、Creative.
C、Individual.
D、Computational.
答案
C
解析
转载请注明原文地址:https://www.tihaiku.com/zcyy/3495893.html
相关试题推荐
[originaltext]ThefirstmagazinewasalittleperiodicalcalledTheReview
[originaltext]ThefirstmagazinewasalittleperiodicalcalledTheReview
[originaltext]InordertomarryinBritain,boththemanandthewomanmust
[originaltext]Untilthetwentiethcenturycigaretteswerenotanimportant
[originaltext]Untilthetwentiethcenturycigaretteswerenotanimportant
[originaltext]Untilthetwentiethcenturycigaretteswerenotanimportant
[originaltext]M:Hi,Kate.W:Hi,Peter.Howhaveyoubeen?M:Oh,OK,Iguess.
[originaltext]M:Hi,Kate.W:Hi,Peter.Howhaveyoubeen?M:Oh,OK,Iguess.
[originaltext]M:Wheredoyougetyourideasfrom,Mrs.Rowling?W:Wherethei
[originaltext]M:Wheredoyougetyourideasfrom,Mrs.Rowling?W:Wherethei
随机试题
在计算机撮合成交的过程中,某一时刻4月份大豆期货合约的买入申报价为4040元/吨,卖出申报价为4034元/吨。则下列说法正确的有()。A、若前一成交
PapermakingbeganinChinaandfromthereit______toNorthAfricaandEurope.A、
Stocks,bonds,land—peopleinvestindifferentthingsand【C1】______.Butall
Astemptingasitcanbetoletitallhanglooseandstopworryingwhileon
Merck’sstockplummeted40%insixweeksbecausesomeVioxx"victims"died.[br]
()应对系统的放水试验阀进行一次放水试验,检查系统启动、报警及出水情况是否正常
当生产函数Q=f(L,K)的APL为正且递减时,MPL可以是()。A.递减且为正
下列审计证据中哪项不属于外部证据:A.应收账款的询证回函 B.运输公司领取的提
143、宜优先选用加强RTV-II型防污闪涂料,()的材料性能与复合绝缘子的
观看视频《国家大剧院》片段,冋答问题。 视频解说内容:国家大剧院外观像一个倒扣
最新回复
(
0
)