Not too long ago, a guest checking out of our Polynesian Village resort at W

游客2024-02-24 58

问题    Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She tell the front-desk clerk she had had a wonderful【S1】______, but was  heartbroken about losing several rolls of Kodacolor film she had not yet【S2】______. She was particularly upset over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she【S3】______treasured.
Now, please【S4】______that we have no written service【S5】______covering lost luau snapshots.【S6】______, the hostess at the front desk understood Disney’s philosophy of【S7】______our guests. She asked the woman to leave her a couple of rolls of fresh film, promising she would take care of the rest.
Two weeks later, this guest received a package at her home. In it were photos of the entire cast of our luau show, personally autographed by each performer. There were also【S8】______of the parade and  fireworks in the theme park, taken by the front-desk【S9】______on her own time, after work. I happen to know this story because this guest wrote us a letter. She said that never in her life had she received such compassionate【S10】______from any business establishment. Heroic service does not come from policy manuals. It comes from people who care--and from a culture that encourages and models that attitude.

A．abandon    B．prospect    C．vacation    D．especially
E．standards F．developed G．understand H．fortunately
I．qualify    J．access    K．desperate L．hostess
M．service    N．caring for O．photos [br] 【S9】

选项

答案 Hostess

解析 hostess用来代表那个the front-desk clerk,是一种名词换名词的用法，目的是为了避免用词重复。

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Not too long ago, a guest checking out of our Polynesian Village resort at W

[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI

[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI