首页
登录
职称英语
When a consumer finds that an item she or he bought is faulty or does not li
When a consumer finds that an item she or he bought is faulty or does not li
游客
2024-02-08
6
管理
问题
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】______for it, the first step is to present the guarantee at the store of purchase.【B2】______, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her【B3】______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,【B4】______he or she has a just claim. Consumers should complain in person【B5】______, but if they cannot get to the place of purchase, it is【B6】______to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but【B7】______, and especially when the consumer can demonstrate what is wrong with the item in【B8】______. If this cannot be done, the consumer will succeed best by【B9】______ specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization【B10】______ protecting consumers’ rights. [br] 【B9】
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s(26)claim for it, the first step is to present the guarantee at the store of purchase.(27)In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her(28)complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,(29)assuming he or she has a just claim. Consumers should complain in person(30)whenever possible, but if they cannot get to the place of purchase, it is(31)acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but(32)firmly, and especially when the consumer can demonstrate what is wrong with the item in(33)question. If this cannot be done, the consumer will succeed best by(34)presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization(35)responsible for protecting consumers’ rights.
选项
答案
presenting
解析
转载请注明原文地址:https://www.tihaiku.com/zcyy/3434129.html
相关试题推荐
6We____________(想当然地认为)thatyouwouldwanttoseetheplay,soIboughtyouat
[originaltext]China,theworld’slargestconsumerandproduceroftobacco,
HadIhadenoughmoneythen,I______(会毫不犹豫地买下那枚戒指).wouldhaveboughttheringwi
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
[originaltext]W:Hello,sir.WhatcanIdoforyou?M:Hi,Iboughtthiscasset
[originaltext]W:Hello,sir.WhatcanIdoforyou?M:Hi,Iboughtthiscasset
[originaltext]W:Hello,sir.WhatcanIdoforyou?M:Hi,Iboughtthiscasset
Complainingaboutfaultygoodsorbadserviceisnevereasy.Ifsomethingyo
随机试题
[audioFiles]audio_eufm_223(20104)[/audioFiles]A、Mrs.Li.B、PatsyLi.C、Textdoe
[originaltext]W:Hello,UltimateComputers.MayIhelpyou?M:Yes,thisisJac
三峡工程属于()。A.银行贷款项目 B.企业自筹的建设项目 C.生产性建设项
以下属于静态测试方法的是( )。A.代码审查 B.判定覆盖 C.路径覆盖
A.佛手B.观音坐莲C.里衣子D.当门子E.红小辫款冬花由5个花朵着生在一起的药
在科学发展的思想内容中,()是科学发展观的基本要求。A.以人为本 B.全
下列关于个人独资企业的说法,不正确的是( )。A.清算人是清算企业中执行清算事务
李女士的孩子小静是初三学生,今年16岁,未经李女士的许可,从家中拿走现金3000
(2017年真题)商品期货合约名称中一般注明()。A.交易所名称 B.交
A.抽查检验 B.注册检验 C.指定检验 D.复验国家对新药审批时进行的检
最新回复
(
0
)