首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2024-02-07
5
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business malpractice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer; The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why did the number of complaints decrease last year according to the man?
10. What do customers complain about most often?
11. What does the man say about complaints about travel agency?
12. How long does it take the man to complete an investigation of a complaint?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
信息明示题。女士问要完成一项投诉调查需要多长时间,男士说“About two to three weeks for a prop—er investigation”,需要两到三周。故选C。听前浏览选项时可知本题的问题与时间相关,所以听到How long这个问句之后的内容应特别留意。
转载请注明原文地址:https://www.tihaiku.com/zcyy/3429202.html
相关试题推荐
[originaltext]Economistsacrosstheworldareexpressingconcernsaboutris
[originaltext]Economistsacrosstheworldareexpressingconcernsaboutris
[originaltext]Asthehumanpopulationhasgrownandbecomewealthier,thed
[originaltext]M:Hi,Serena,whatisyourcurrentjob?W:Iworkasatransport
[originaltext]M:Hi,Serena,whatisyourcurrentjob?W:Iworkasatransport
[originaltext]M:Hi,Serena,whatisyourcurrentjob?W:Iworkasatransport
[originaltext]M:EnglishLanguageCenter.HowmayIhelpyou?W:Yes.I’mcalli
[originaltext]W:Yourresumeisperfect.NowIwanttoknowyouropinionabout
[originaltext]W:Yourresumeisperfect.NowIwanttoknowyouropinionabout
[originaltext]W:Yourresumeisperfect.NowIwanttoknowyouropinionabout
随机试题
[originaltext]M:Thisskirtcosts10dollars.Andtheblueoneisadollarmore.
Abudget(预算)isaspendingplan.Itcanhelpyouspendmoneywisely.Itcan
ThomasMalthuspublishedhis"EssayonthePrincipleofPopulation"almost2
Washetryingtoputmeoffthe______becauseIhadcometooclosetothetroth
GoogleClosesInonDoubleClickDealScoreoneforGo
钻孔灌注桩在灌注过程中,应保持孔内的水头高度;导管的埋置深度宜控制在()。
ARDS的病理生理特点,不包括A.肺间质水肿 B.严重低氧血症 C.肺顺应性
在对滑坡地段进行开挖时应,采用削坡减载方案整治滑坡时()A.减载应自上而下进行
不属于黑色所主病证的是A:肾虚B:水饮C:瘀血D:寒证E:脾虚
所有变电设备在线监测系统必须经有资质的检验机构进行入网(),合格后方可挂
最新回复
(
0
)