Customer: ______ Salesperson: I’m awfully sorry. I’ll change it right away.A、Exc

游客2024-01-15 59

问题 Customer: ______ Salesperson: I’m awfully sorry. I’ll change it right away.

选项 A、Excuse me. I’ d like to change this dish.
B、Look, there is a hair on my steak.
C、Miss, I want my refund for this.
D、This shirt I bought last Saturday has a hole on a sleeve.

答案 D

解析本题考查售后服务的对话场景。由销售员回答非常抱歉，并提出立刻调换可知，所出售的东两有问题，所以选项D(我上周六买的衬衫袖子上有个洞)符合对话内容。选项A(打扰了，我想换了这道菜)和选项C(女士，我想要退款)均不符合语境。选项B(看，我的牛排上有根头发)是餐馆发生的场景，不是顾客和销售人员之间的对话，故本题选D。

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