CUSTOMER QUOTATION FORMExampleCountry of destination: South AfricaName:

W: Good morning Packham’s Shipping Agents. Can I help you?
M: Oh yes, I’m ringing to make enquiries about sending a large box, a container, back home  to South Africa from Australia.
W: Yes, of course. Would you like me to try and find some quotations for you?
M: Yes, that’d be great. Thank you.
W: Well, first of all, I need a few details from you.
M: Fine.
W: Can I take your name?
M: t’s Roy Miller.
W: Can you spell your surname, please?
M: Yes, it’s M-I-L-L-E-R.
W: Is that ’M’ for mother?
M: Yes.
W: Thank you, and you say that you will be sending the box to South Africa?
M: That’s right.
W: And where would you like the box picked up from?
M: From college, if possible.
W: Yes, of course. I’ll take down the address now.
M: It’s James College.
W: Is that J-A-M-E-S?
M: Yes, ... college.
W: James College. And where’s that?
M: It’s Downlands Road, in Bristol.
W: Oh yes, I know it. And the postcode?
M: It’s AZ9 8CU.
W: And can you give me your mobile phone number?
M: Oh double five three oh, four six oh eight three two.
W: Right... and I need to know the size.
M: Yes, I’ve measured it carefully and it’s 1.5m long...
W: Right.
M: 0.85m wide...
W: OK
M: And it’s 0.65m high or deep.

W: Great. So I’ll calculate the volume in a moment and get some quotes for that. But first, can you tell me, you know, very generally, what will be in the box?
M: Yes, there’re mostly clothes.
W: OK.
M: And, there’re some books.
W: OK. Good. Urn... Anything else?
M: Yes, there’s also some toys.
W: OK and what is the total value, do you think, of the contents?
M: Well the main costs are the clothes and the books — they’ll be about ￡1550 but then the toys are about another two hundred.
W: So I’d put down 1775.
M: OK, what’s the earliest delivery date?
W: Today is Tuesday. The soonest time would be the day after tomorrow, Thursday,
M: OK. Thank you.