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  3. When people need to complain about a product or pitiable service, some prefe

When people need to complain about a product or pitiable service, some prefe

游客2024-01-03  32
问题     When people need to complain about a product or pitiable service, some prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.
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答案 Complain in writing or in person?
    When we finally find out a service or a product that failed to satisfy us, we have to complain. Occasionally, we can choose whether to make an argument face-to-face or in writing, but usually we have no choice. We have to make our case in person if we need a personal touch or have no time to write; we have to write if we cannot meet the right person to complain.
    Writing has its advantages: when we write, we can better control the flow of our ideas, explain complex issues patiently, and convey our feeling of troubles that the poor products have brought explicitly and accurately. On the other hand, writing also has disadvantages: we may lack a sense of what the readers are like—amiable or prickly, generous or difficult—and we cannot respond immediately to their doubts, questions, or misunderstandings.
    When we write, we also lose one way to get the reader to take our argument seriously: face-to-face, we can draw others into it with our body language, the passion in our voice, even the look in our eyes. If, for example, I ran into a dean after a bad experience at the student health service, I could visibly communicate my frustration right there, and the dean would probably respond more intently than if he/she were in his/her office reading an angry letter.
    For common trivial problems, I would prefer to complain in person, which is more direct than in writing. To a large extent, to complain in a right way is a pure skill. If properly handled, problems can be solved without any quarrel, because appropriate courtesy is always appreciated. On the contrary, if the problem or issue is fairly critical, I would prefer to write a specific piece to complain, for complex issues often deserve careful thinking.
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