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  3. The Henn Na Hotel in Japan, which from 2015 has employed almost 250 robot

The Henn Na Hotel in Japan, which from 2015 has employed almost 250 robot

游客2023-11-26  61
问题    The Henn Na Hotel in Japan, which from 2015 has employed almost
   250 robots to meet guests’ needs, is cutting back on automation after its
   experiment failed to reduce costs or workload for employees. The hotel
   will reduce its robotic workforce by more than half and turn to more 【S1】______
   traditional human-provided services for guests, though it will maintain the 【S2】______
   number of robots in areas where it found them to be effective and
   efficiently. Its change of direction can offer lessons for companies that are 【S3】______
   pursuing robotic solutions for customer service roles.
   The hotel utilized host of robots including in-room voice assistants 【S4】______
   and a robotic concierge. It also put robots to work behind the scenes to
   complete tasks such as, sorting and transporting luggages. While robots 【S5】______
   moving luggage into and out of storage containers or around the hotel has
   been proven to be useful, most of the other deployments have not, for a 【S6】______
   variety of reasons.
   Foremost among these is the growing obsolescence of some of these
   robots, with units like the in-room assistants leaving customers frustrating 【S7】______
   with their experience.
   In other instances, robots didn’t actually eliminate the need for
   workers, such as at the check-in desk, where robots designed to look like
   dinosaurs greeted guests and still needed humans to make copies of 【S8】______
   passports, for example. Most consumers are still uncomfortable to robots 【S9】______
   when they need to communicate with the machines face to face. Instead,
   robots should be developed for tasks which they work alongside trained 【S10】______
   employees and are likely to have the most meaningful impact—after all
   they are not good enough to replace all human work at present. [br] 【S4】
选项
答案 ∧host一a
解析 冠词缺失。本句意为“该酒店使用了许多机器人，包括室内语音助理和机器人服务台值班员。”a host of是固定搭配，意为“大量的，许多的”，故在host前加a。
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