首页
登录
职称英语
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
游客
2023-10-22
53
管理
问题
M: Hello, is that EYG Company?
W: Yes. Susan Brown is speaking. How can I help you?
M: Actually, I’m calling to make a complaint.
W: What’s the problem? What has happened?
M: Mrs. Brown, I’m calling from HSM Company. Two weeks ago, we ordered 50 of your BD205 laser jet printers.
W: Okay, I know that transaction (交易). We shipped them two weeks ago immediately after we got your order. Haven’t they arrived?
M: That’s the problem. They have arrived, but they’re the wrong model.
W: Really? I’m sorry to hear that.
M: Yeah. You sent the QR224 model. That model is incompatible (不相配的) with our computer system.
W: I’m sorry. I’ll look into it and try to get it corrected for you as quickly as possible.
M: I hope so.
W: Sir, do you have the invoice (发票,发货清单) number?
M: Yes, I have a fax of the invoice right here.
W: Good. Please fax me the invoice.
M: OK.
W: Ah, I see. There certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?
M: Not at all. I’m anxious to get this straightened out.
W: Well, I’ve discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse (仓库,货栈).
M: You shouldn’t commit such a mistake.
W: I apologize for our mistake. That resulted in the wrong shipment.
M: A terrible mistake. What do you suggest for a settlement?
W: We’ll airfreight the correct printers immediately.
M: OK. I think you should pay this time’s shipment.
W: Yeah, since it’s our error, we’ll pay the freight charges.
M: That’s good of you. My home office will be glad to hear it.
W: I’m very pleased we were able to get to the bottom of this so quickly. Just ship back the wrong printers, and our company will pick up those charges too.
M: Thank you so much.
W: That’s all right.
M: I’m glad you can solve the problem so quickly.
W: Thank you for your understanding. We hope to provide you with good service.
M: Me too.
W: I’ll call you after we airfreight the correct printers. What is your phone number?
M: My number is 627-555-3234.
W: Okay. I’ll call you. Thank you again for your patience. Goodbye.
M: Bye.
1. Where is the conversation held?
2. What is wrong with the printers?
3. What is the solution to the problem of wrong shipment?
4. How does the man feel about the suggestion for the settlement?
5. What is the man’s phone number?
选项
A、Satisfied.
B、Indifferent.
C、Anxious.
D、Angry.
答案
A
解析
原文中中,男士说如果总部得知女士能立即空运正确型号的打印机并承担空运费,会很高兴的;男士对女士能承担错误型号打印机运回的费用表示感谢;同时男士又表示自己很高兴女士能这么快解决问题。可见,他很满意女士的解决方案。因此答案为A。
转载请注明原文地址:https://www.tihaiku.com/zcyy/3119920.html
相关试题推荐
[originaltext]W:GoodmorningGrahamandwelcometotheshow.M:Goodmorning,
[originaltext]W:GoodmorningGrahamandwelcometotheshow.M:Goodmorning,
[originaltext]W:GoodmorningGrahamandwelcometotheshow.M:Goodmorning,
[originaltext]W:Departmentofartdesignandmedia,canIhelpyou?M:Yes.[1
[originaltext]M:Hi,I’mfromtheStudents’Union.We’redoingasurveyofstud
[originaltext]M:Hi,I’mfromtheStudents’Union.We’redoingasurveyofstud
[originaltext]M:Hi,I’mfromtheStudents’Union.We’redoingasurveyofstud
[originaltext]M:Hi,I’mfromtheStudents’Union.We’redoingasurveyofstud
[originaltext]M:Hi.Mary.Howareyou?W:Fine,thanks.Howarethingsgoing?
[originaltext]M:Hi.Mary.Howareyou?W:Fine,thanks.Howarethingsgoing?
随机试题
Whydidn’tthegirlgotothemovies?[br][originaltext]M:Doyouwanttosee
Becausehertestturnedouttobemoredifficultthansheintendedittobe,at
Theageofgildedyouthisover.Today’sunder-thirtiesarethefirstgenera
Whichofthefollowingsentenceshasaformalsubject(形式主语)?A、Itwas5o’clock
______hadshefinishedthepoem______thestudentsbegantoaskherquestions.A、A
一位优秀的管理者要在员工的职业生涯开发与管理过程中同时扮演好()A.教练
甲公司为增值税一般纳税人,政府补助涉及的递延收益采用直线法摊销。 (1)2
私募基金的募集主体包括( )。 Ⅰ.私募基金管理人 Ⅱ.基金销售机构 Ⅲ
关于2013年1~5月保险业经营状况,能够从上述资料中推出的是:A.5月
工程监理单位签订工程监理合同后,组建项目监理机构,严格按法律、法规和工程建设标准
最新回复
(
0
)