首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
13
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C11】
选项
答案
were
解析
转载请注明原文地址:https://www.tihaiku.com/zcyy/3108065.html
相关试题推荐
Doyouownyourapartmentorareyoua________?A、tenantB、customerC、clientD、pr
ActuallyIboughtmycarquiteawhilebeforeyouboughtyours,butyoursseems
Bettyisinnomoodtoaccompanymetothepark.Actuallyshe‘dratherwatchte
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
Thereseemstobealarge______betweenpeopleemployedinserviceindustriesand
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
随机试题
Theevolutionofsexratioshasproduced,inmostplantsandanimalswithse
SeveralyearsagoIwasteachingacourseonthephilosophicalassumptionsa
PASSAGETHREE[br]WhywasPinterawardedtheNobelprizeforLiterature?Because
MorethantwomillionpeopleinEuropenowhavefibrebroadbanddirecttoth
《建筑工程设计文件编制深度规定》,民用建筑工程一般分为()。A.方案设计、施
项目规模达到以下标准时,才实行施工项目管理()。A.1万平米以上的公共建筑
继承人先于被继承人死亡的,继承人的(??)有代位继承的权利。A.父母 B.配偶
验收方法中,抽查要求包括:(一)工程安装调试完毕后,运检单位应对()项目进行
某证券公司拟设立全资期货公司,期货公司注册资本为2亿元,该证券公司拟以1.7亿元
制取全口义齿印模时,嘱患者微张口,下颌左右侧方运动,可整塑( )。A.颊棚区
最新回复
(
0
)